Billing mess up continues and no one is able to solve it .. what to do ????

@teja23 If you cancel a payment of course it will be put back on your bill. You owe a bill, you pay it, then you cancel the payment, therefore the money is still owed. 

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While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

@Lockdowncraziness That any one understands and obvious thing .There is a difference . Please understand

To put back on the bill ,first you need to deduct . you should not put back with out deducting first !!

I owe 176$ 

tried to pay 176$ and credit card payment got cancelled and it never reached ATT , as ATT displayed it as cancelled 

Now ATT adds another payment saying payment reversal and adds another 176$ ( which made 176$ + 176 $)

I paid back 176$ 

I should owe 0$ but ATT says 176$

No one can explain this as simple as i can 

New update . Finally Finally Customer care accepted that there is a billing defect that they are going to raise and said supervisor will give you a call as i insisted . But as expected , no one called me .

ATT how did you miss this simple logic !!

You should have been more clear in your original post. And making multiple posts is not going to make things move any faster. This is a customer based forum. Noone has access to your account.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

Dude . Agree ! Atleast I expect a sensible and workable solutions which i got in other post and ATT calls it "payment cancellation" which is what i told . I hope that helps you answer better ! Thanks