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New Member

 • 

6 Messages

Thu, Jul 2, 2020 6:59 PM

Billing mess up continues and no one is able to solve it .. what to do ????

This is not the first time ATT messed up the billing . 

 

Last month bill 1138

i paid 1139$

still shows 126$ pending 

 

I have called/chatted through at-least 10 customer care .They look for 1 hr and say this is unified billing and transfers to other dept and keeps transferring. Till now no one resolved the issue 

 

I was on calls with ATT for atleast 6-7 hours on this . Nothing happens . I lost my patience dealing with ATT customer care 

 

 

 

 

 

Responses

New Member

 • 

6 Messages

a month ago

if I cancel a payment , you should not reverse and add it to the bill  .  It is just a cancelled payment . simple Math

Lockdowncraziness

Employee

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299 Messages

@teja23 If you cancel a payment of course it will be put back on your bill. You owe a bill, you pay it, then you cancel the payment, therefore the money is still owed. 

 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

 

 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

6 Messages

@Lockdowncraziness That any one understands and obvious thing .There is a difference . Please understand

 

To put back on the bill ,first you need to deduct . you should not put back with out deducting first !!

 

I owe 176$ 

tried to pay 176$ and credit card payment got cancelled and it never reached ATT , as ATT displayed it as cancelled 

Now ATT adds another payment saying payment reversal and adds another 176$ ( which made 176$ + 176 $)

I paid back 176$ 

I should owe 0$ but ATT says 176$

 

No one can explain this as simple as i can 

 

New update . Finally Finally Customer care accepted that there is a billing defect that they are going to raise and said supervisor will give you a call as i insisted . But as expected , no one called me .

 

ATT how did you miss this simple logic !!

(edited)

Employee

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299 Messages

You should have been more clear in your original post. And making multiple posts is not going to make things move any faster. This is a customer based forum. Noone has access to your account.

 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

6 Messages

Dude . Agree ! Atleast I expect a sensible and workable solutions which i got in other post and ATT calls it "payment cancellation" which is what i told . I hope that helps you answer better ! Thanks 

MicCheck

ACE - Expert

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9K Messages

a month ago

There are so many numbers here that make no sense. 

I’ll just use the $176 you give in the other replies. Are you saying that you had a $176 balance, submitted a payment, which then canceled and your new balance was $352?

 

When did you make the the $176 payment? When was it canceled? It sounds like you’ve made another $176 payment...when was that? 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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