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Thu, Oct 29, 2020 1:21 AM

Billing Issue

I switched to AT&T recently and was quoted $40 per line on Unlimited Extra with two phone lines and two watch lines. After checking my account, I saw that I was being charged $75 for one phone line and $65 for the other. I'm not sure if this is a problem with the website, but I was clearly quoted $40 per phone line. Regardless, I feel as if AT&T should honor what they quoted me. When I called customer service, they told me that I was wrong and my bill was correct. I have a screenshot of the quote from their website. What should I do?

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ATTHelp

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140.2K Messages

a month ago

Hi @hollycarb,

 

Thank you for reaching out. Allow us to take a closer look into this for you.

 

Concerning your Unlimited Extra plan, we are sorry about the confusion. The $40/line applies to an account that has 4 active smartphone lines in it. Watch lines do not qualify in the count. 

 

If you therefore select 2 lines from the bar above the plan prices, it will give you a better reflection of you current pricing. It also appears that one of your lines is on Unlimited Elite, while the other is on Unlimited Extra. That is the flexibility we have recently set up to improve your experience.

 

Let us know if this helps.

 

Doyin, AT&T Community Specialist.

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