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Cmwoolh76's profile



1 Message

Sunday, May 12th, 2019 11:02 PM

Billing Issue

I need help with a warranty exchange issue. I sent back the device in the time allowed with a tracking number and was charged 769.00 for the warranty exchange device.i have the text message saying the device was scann Apparently they received an empty box. I have called over 35 times and spent over 40 hours on the phone, chatted and went into the store and still no resolution. I get hung up on, transferred numerous times to the wrong department and told it’s not there issue. I can’t even get the address or shipping label to return my phone I received for the exchange . I just want this to be over and resolved . Worst experience in my life for customer service. Please help!

Community Support


232.8K Messages

5 years ago

Hello, @Cmwoolh76,


We'd love to look into this issue for you. To do so we'll need some account information.


We are sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to the message with your specific account details.


James, AT&T Community Specialist

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