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Billing Issue - No refund
We canceled our ATT Wireless Service on July 9, 2018. We paid our June 30 bill, which was billed in advance for the period July 1 through July 31, on July 6. Since the service was billed in advance, and we paid for the whole month, we should be entitled to a pro-rata refund based on the cancellation date. I called ATT and after being bounced around and place on hold for over 20 minutes total, I was told there would be no refund - the rep tried to claim the payment was for Jun 1 to Jun 30 - when I told him repeatedly that this is NOT what the paper bill dated June 30, 2018 said - that it clearly showed our July 6 payment would be for July 1 through July 31 - he had no answer. Does ATT have no place to file a written complaint about a bill????