Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
Need help understanding your bill?
A

New Member

 • 

2 Messages

Saturday, March 20th, 2021 4:45 AM

Billing Issue after canceling my plan

Hi everyone, my billing cycle was 15th to 15th every month. I called the customer support on March 3rd to schedule a cancellation of my plan for March 18th. They said you should call us around March 15 where you billing cycle ends and a new billing cycle starts. I said I don’t wanna be charged for the next billing cycle that’s why I am submitting this request right now. They didn’t do anything. On 16th I called them again to cancel my plan on 18th to avoid being charged for any extra days beyond the 18th and don’t see any surprise bill. This agent said, it’ll be prorated and you’ll be only charged for three days. But I can still see the regular monthly bill which is $84 is still showing due on March 22nd (the date which usually pay for the 15th to 15th billing period). What is the best way to not being charged for the whole month? And what legal support available to use? What is the best way to legally challenge any unfairly and surprisingposted charged like this? 

Accepted Solution

Official Solution

Former Employee

 • 

32.9K Messages

3 years ago

Sorry you were misinformed they do not prorate. And this is a customer populated forum not AT&T

Accepted Solution

ACE - Sage

 • 

118.3K Messages

3 years ago

You specifically requested cancelation 3 days into a new month, despite saying you wanted to avoid paying for a new month.  You should have canceled or ported out no later than the last day of your bill cycle.

    It sounds to me like the person you spoke to tried to tell you but if you wanted to cancel and not pay for a full other month that you cancel on the 15th not the 18th.  

   

Just an FYI, no carrier prorates except Fi.   Every other carrier bills and you pay month to month, as stated in the TOS of each carrier.  Prepaid never prorates or refunds, because you pay first. 

All of this was in the agreement you signed (and should have read) when you joined AT&T to get service. Yes it is your fault for not knowing this because this has always been the policy.   Ignorance of the policy does not exempt you from it.

New Member

 • 

2 Messages

3 years ago

Then whose fault is it, in this case? Not mine, right? I have clearly requested a cancellation weeks before the end of my billing cycle, and again right around the ending of my billing cycle. So, I am not responsible to pay a full amount for the entire next month. 

ACE - Expert

 • 

64.7K Messages

3 years ago

Then whose fault is it, in this case? Not mine, right?

Yes, it is your fault. They told you to call back “around the 15th” but that meant before the 15th. You called after your new month started.

ACE - Sage

 • 

118.3K Messages

3 years ago

Additional :

Unless you are in Illinois, New York state, or California, no TV, Internet, satellite, or cellular service is required to or does prorate your final billing. This means you pay month to month in the other 47 States and the District of Columbia.  

    It did not matter when, how early you called to schedule a departure for 3/18/2021, you were still 3 days into a new and fully billed cycle. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.