Billing for lines with no active use
I am so frustrated with this process. I call and call and I'm either passed off to someone who is busy trying to tell me something instead of listening to my concerns. Can someone help me understand why it's an issue to correct my ATT mobile account? Retired military vet carrying 5 lines of service for more than 5 years with ATT. The last few months, my bill has spiked to over $800. Repeated calls to understand how an upgrade works leads me to long hold times which aren't ideal when i'm trying to handle this at work. Basically my issue is that I have 6 lines on my account. Each with an installment plan cost and a service plan cost. The issue is that one of these lines was removed due to transfer of responsibility. However, they left the installment agreement and plan costs on my account, changed the phone number during the transfer so I'm left paying for the plan and installment agreement for the phone although someone else is using the phone on another account. I'm being charged almost $80 for a plan and an installment agreement for a line that isn't active. In addition to being charged $70 for an individual line that should be part of a family plan. My account is extremely messed up and I've been trying to resolve for months. Can someone explain how I can get this resolved and how this even happens? I'm porting my lines to another provider 1 by 1 but I need this resolved. I dont want bills lingering behind me as I move away from ATT.