Billing Escalation for my account.
Me and My wife switched from AT&T Pre-paid to post paid after we
were sold an upgrade offer plan on December 12, 2019 from AT&T store
Georgia Tech, Atlanta, Georgia.
Store Manager (i can provide the name if needed) convinced me that
with this upgrade plan i will only have to pay 10$/month for I-Phone XS
(20$ credit back for each billing). I added 2 new lines on my account, so total 4 lines.
I was happy with my Pre-paid plan from AT&T from last 2 years and i made a huge mistake to move to this upgrade plan
after trusting on Store Manager. This was my worst decision to opt for upgrade.
I am paying 60$ for 2 lines (IPhone XS 2 Phones) which i should have been paying only 20$ as per the plan.
I have reached out to store manager multiple times and every-time i got an assurance that this will be kick-in after 3 billing cycle.
I reached out to customer support many times and every-time they asked to visit store and talk to store manager who sold this plan.
Its been over 6 months and i am in the same situation. I visited store more than 20 times and every-time they told to me that
it has been escalated to District Manager (I can provide the name if needed). Its been over 2 months still the same situation for me.
No one is reaching out to me, no one is giving me an update on the escalation. I am not able to reach out to District Manager.
Its been frustrating. I have to drive 30 miles every week to the store to check status
and every-time i get that this case is with district manager.
Please find email content from Store manager when they escalated this to district manager and i never received an update on email or via phone.
Seems like AT&T don't bother for their customers. They just sold plan based on false statements.
I want resolution on this and want someone from ATT to seriously take this matter. I am sure there are many more consumers who must be suffering
the way i am going through right now. My contract is for 30 months and i dint want to pay 1800$ which i should have been paying only 600$
for I phone XS.
From: GA Georgia Tech
Sent: Saturday, March 28, 2020 1:24 PM
To: Courtney (Edited as per community guidelines) <[email scrubbed]>
Cc: DARDEN, JOHN A <(Edited as per community guidelines)>
Subject: Customer Escalation
Customer migrated from prepaid to postpaid and should be receiving a credit for two lines on his account. The promotion at the time was for $10/mo credits on upgraded lines, which prepaid to postpaid migrations count as such. This is now the fourth bill and no credits have been applied.
Parag (Edited as per community guidelines)
(Edited as per community guidelines)
I am really tired of this situation and i wish i could have never opted for this plan.