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New Member

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3 Messages

Tue, Oct 27, 2020 8:33 PM

Billing Due date

When my wireless bill dates are from the 15th of Sept. to the 14th of October, please explain why a payment is considered late if paid before the next billing cycle closes?  

Accepted Solution

Official Solution

ATTHelp

Community Support

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176.3K Messages

1 y ago

Hello @Poco_4Dog

 

Allow us to answer your question regarding bill due date and Late Payment Fees!

 

The September 15 - October 14 is a 30-day billing cycle that includes charges of service used and a due date for account balance that must be paid in full.

 

If the account balance has not been paid on the required due date, but instead paid on the next billing cycle, it will considered the bill past-due with a late fee charge included. Late payment fees cannot be waived

 

There are options to Schedule a Payment Arraignment and help prevent disconnection of service due to non-payment, and to help maintain your account in good standing.

 

You can review the highlighted articles above for more information and details.

 

We hope this helps, and thanks for reaching out to the community!

 

Dwight, AT&T Community Specialist 

 

 

New Member

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3 Messages

1 y ago

If paid BEFORE next billing cycle (i.e. on 11th) when cycle doesn't close until 15th, why is that considered late?  

sandblaster

ACE - Expert

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54.4K Messages

1 y ago

@Poco_4Dog Any payment after the due date is late. The due date is set to 21 days after the start of the bill cycle, which obviously is before the close of that bill cycle. 

New Member

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3 Messages

1 y ago

Thank you Sandblaster!  You're first one to give me an actual answer (i.e. 21 days after start of cycle).  That's what I wanted to know.  That arbitrary time frame is ATT's, no matter if paid in full before next cycle date.....

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