Contributor
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1 Message
Billing date change
I have a question. Why would a company change your bill due date after two years then charge you a fee to change it back after you complain? I set that due date up in accordance with my pay schedule. They had enough nerve to charge me $15 for the privilege of switching it back. Sounds like something Time Warner would do.
Accepted Solution
Official Solution
ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
Hello there @annoyed32,
Thank you for reaching out to the AT&T Community with your concerns; I would be happy to assist you with the $15 charge.
AT&T has Standardized payment due dates for Wireless and Digital Life customers; this changes the date your bill is due, but your billing cycle stays the same. We understand that changes to a bill’s due date can be inconvenient so we do offer the ability to change your billing cycle (which would also change your due date) without a fee. To get detailed information about any of the charges that may be on your bill, please click here to go to our Question a charge support article. If you've reviewed the information in the sections above and still have a question about a charge, send us a private message by clicking here and we'll gladly assist!
Thank you,
Charise
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RuHo
New Member
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2 Messages
3 years ago
There is a 404 error message at the linked page: change your billing cycle
A Support search for "change billing cycle" does not yield any relevant results
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