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annoyed32's profile



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Friday, August 14th, 2015 6:40 PM

Billing date change

I have a question. Why would a company change your bill due date after two years then charge you a fee to change it back after you complain? I set that due date up in accordance with my pay schedule. They had enough nerve to charge me $15 for the privilege of switching it back. Sounds like something Time Warner would do.

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Community Support


15.2K Messages

8 years ago

Hello there @annoyed32,


Thank you for reaching out to the AT&T Community with your concerns; I would be happy to assist you with the $15 charge. 


AT&T has Standardized payment due dates for Wireless and Digital Life customers; this changes the date your bill is due, but your billing cycle stays the same.  We understand that changes to a bill’s due date can be inconvenient so we do offer the ability to change your billing cycle (which would also change your due date) without a fee.  To get detailed information about any of the charges that may be on your bill, please click here to go to our Question a charge support article. If you've reviewed the information in the sections above and still have a question about a charge, send us a private message by clicking here and we'll gladly assist!

Thank you,


New Member


2 Messages

3 years ago

There is a 404 error message at the linked page: change your billing cycle


A Support search for "change billing cycle" does not yield any relevant results

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