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New Member

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5 Messages

Mon, Aug 10, 2020 6:52 PM

Billing cycle

Can someone explain to me billing cycles? If my issue date for my statement is June 18, 2020 and my "monthly charges" and on that same bill are June 19, 2020 - July 18, 2020, than am I being billed for my previous June charges or my upcoming July service use?

Responses

sandblaster

ACE - Expert

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42K Messages

a month ago

You are being billed for service for June 19 to July 18. The reason June 18 is the date of the statement is that is the last day of the previous month which is being closed out. 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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5 Messages

a month ago

Thank you for your response sandblaster. I was hoping you could help me with another question ... If I close my account a week after the first day of a new billing cycle (in this case June 25), do I pay for the whole cycle?

Employee

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349 Messages

a month ago

Yes. AT&T does not prorate the final bill. 

 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______

 

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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5 Messages

a month ago

Thank you for your response lockdowncraziness. Are you sure? At one point, when I asked about prorate, I was told by a representative that I had to pay the statement in question and my next bill would be prorated.

Employee

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349 Messages

a month ago

@TraceyHawkins Yes, I am sure. It is clearly listed in the terms and conditions of service. 

 

"monthly Services and certain other charges are billed one month in advance, and there is no proration of such charges if Service is terminated on other than the last day of your billing cycle."

 

https://www.att.com/legal/terms.wirelessCustomerAgreement-list.html

 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them. 

 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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5 Messages

a month ago

Again lockdowncraziness thank you, I appreciate your clarification. That's was the most logical explanation I have heard. However, when I went to the link you provided and clicked on "my rights to cancel or terminate my agreement", I found this ...

 

After your Service Commitment ends and you are on a month-to-month Agreement, you may terminate your Agreement at any time with 30 days notice without incurring an ETF. If you sign a new Agreement before the end of the term of your existing Agreement and terminate that new Agreement within 14 days as allowed above, you agree that you will be bound by the terms and conditions of your existing Agreement

 

I'm not on contract and I don't have any equipment from AT&T. Now I do see a mention of 30 day notice but that is very UNCLEAR because in the same sentence is the term ETF which refers back to having AT&T equipment. 

 

At this point I feel like I'm being given the run around with no real answers. I feel that it's morally unjust to make an individual pay for a service not being used. Especially from a company that clearly can afford to 'do the right thing'. I'm pretty sure most businesses wouldn't make a customer pay for something they didn't receive. Why should the corporations get away with it?

 

 

 

Employee

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349 Messages

a month ago

@TraceyHawkins  Right, since you completed the contract for the equipment, you are now just on a month to month agreement. So that section is letting you know you can cancel at any time with a 30 day notice and not incur an early termination fee. I am sorry you feel you are being given the run around with no real answers, but I feel my answer is pretty straight forward. I don't think AT&T is the only carrier that does not prorate the final bill, but I cannot be certain. I think TMobile does not prorate it either.

 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______

 

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

 

 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
sandblaster

ACE - Expert

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42K Messages

a month ago

Actually, all major carriers do not prorate the final bill. The only carrier that does prorate to my knowledge is google fi.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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5 Messages

a month ago

I didn't doubt you that all companies have a no prorate policy, that wasn't really my argument at that point. It was more a question of why and how could they? ... You've explained it very well, and you were straight forward. My main issue was, I got a different answer from every representative, which made me question how much of a "set rule" it really was. It seems to me your answer would be the standard answer for all representatives if that's the policy. Also, I read the agreement and I couldn't find a straightforward answer. It wasn't until your answer that I searched prorate final bill that I discovered that all companies switched over in January 2019, making it a policy. That was straightforward. I get it, it's something all companies do BUT that doesn't make it okay. However, it's good information to know.
 
Thank you for your help in educating me. I appreciate it.
lizdance40

ACE - Sage

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77.9K Messages

a month ago

We are aware that inconsistent answers are given.  We cannot explain it other than poor training.  
Personally, I know because I stood and read the entire TOS, which almost no one does.  

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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