BILLING AND CUSTOMER SERVICE
I upgraded my insurance plan to cover all 4 phones on my account. I went from paying $8.99 to $40 per month, So I thought....
3 years later I find out that the customer service agent never eliminated my prior insurance payment.
I call ATT and stay on the line for over 2 hours to hear the customer service agent offer me $30 because it's the best he is ALLOWED
to compensate per his supervisor. I ask to speak to his supervisor and she is unavailable. I agree to wait for her call, expecting her
to review my situation and acknowledge the error that was made on their behalf. She calls to let me know that because of the amount
which is only$323, I've been a loyal customer for over 10 years and pay $225 every month! She can't help me!??
Her coworker failed to document the new insurance agreement which eliminated the previous agreement. I feel so disappointed
in the way she handled this issue. I'm now waiting on her supervisor to contact me. I hope they don't take advantage of anymore of their loyal or new customers.