Billing and Customer Service Issues - Post Paid
Hello, I have been an AT&T wireless customer for more than 10 years and have never asked for any type of concession. But in July I upgrade mine and my wife's IPhone and the family plan. Once I upgrade I was told the upgrade fees would be waived. Also, after upgrading my free premium service did not work. So, I used the online chat, called support and even went to the store to get help with both problems. None could help after repeated tries. I decided that i would tackle this problem once I got back from vacation.
My next big problem started on the very first day of my vacation. Unbeknownst to me my phone and all phones on my plan connected to the cruise ship cell tower at the cruise terminal that my family and I were leaving from. So before we set sail we had rang up over a $100.00 in AT&T at Sea fees. I had purchased my daughter the unlimited text and data plan from the cruise line and did not use my phone after we set sail. After two days of sailing and once in Mexico I received a text from AT&T of the $100.00 at Sea Fees previously mentioned. I called AT&T and was mislead into purchasing their $90.00 Cruise package and was unaware at the time that the fees were incurred on the day of the cruise (i.e. I would have had those fees waived and turned my phone off.) Since I purchased the package I continued to use my phone. Big mistake.
I get home and review my bill which normally runs $275.00 is now a whopping $741.00.
I call at least five different time on 08-12-2018 due to get hung up on and being transferred to people who don't want to assist including their loyalty department. The Loyalty department does not give a crap if you turn off your service by the way.
All I asked for was a $320.00 credit and was told no by everyone I talked too. Think about that I was still willing to pay $421.00 even though my bill is normally $275.00. I admitted and told the truth that I did use my phone at my departure port because I thought I was still on my regular cell network. Then finally I got someone that I thought would help and AT&T offered me only a $100.00 credit. Come on $100.00 credit is going to make me loyal? No its not I cannot wait until T-Mobile and Sprint merge and they finally get a network like AT&T and Verizon.
I will enjoy canceling my AT&T service when that day comes. Just think AT&T you are letting me go over $220.00.