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Llghant's profile

Contributor

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3 Messages

Saturday, February 23rd, 2019 3:45 PM

Billed after cancellation

I cancelled my service on 2/8 

My cycle resets on the 8th.

Why did I have to pay for a month of service that I am not getting?

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

5 years ago

You cancelled a day to late. Your final month of service is not prorated. Once your new bill cycle starts, you pay for the full month whether you use it or not. You needed to cancel before the 8th.

Contributor

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3 Messages

5 years ago

Irrelevant as it may be( ive paid the bill) i feel like that is not fair
but thank you for responding

ACE - Sage

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118.2K Messages

5 years ago

@Llghant  be aware this is how all carriers work, including your new one.  

 

Contributor

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3 Messages

5 years ago

I'm still with ATT I just cancelled my account as my wife and I both had 2
lines.
I cancelled my lines because we only need 2....
I am aware. ..
Thank you for your response
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