Contributor
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3 Messages
Billed after cancellation
I cancelled my service on 2/8
My cycle resets on the 8th.
Why did I have to pay for a month of service that I am not getting?
Contributor
•
3 Messages
I cancelled my service on 2/8
My cycle resets on the 8th.
Why did I have to pay for a month of service that I am not getting?
Accepted Solution
Official Solution
sandblaster
ACE - Expert
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64.7K Messages
5 years ago
You cancelled a day to late. Your final month of service is not prorated. Once your new bill cycle starts, you pay for the full month whether you use it or not. You needed to cancel before the 8th.
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Llghant
Contributor
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3 Messages
5 years ago
but thank you for responding
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formerlyknownas
ACE - Sage
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113.3K Messages
5 years ago
@Llghant be aware this is how all carriers work, including your new one.
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Llghant
Contributor
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3 Messages
5 years ago
lines.
I cancelled my lines because we only need 2....
I am aware. ..
Thank you for your response
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