AT&T Community Forums

Bill for All Services

Called on 7/3/2017 about discrepancy in bill. As loyal customer i had found out that i was being billed $99 dollars for a device that was requested turned off before 2015. Now the exact date is being investigated and a nice person from Loyalty Dept gave me a number for investigation. As of 8/1/2017 I have not seen or heard from AT&T. I am a loyal customer since 2004. Now the last time I had to speak to 15 different employees and could not talk to the same one twice. $99 time 36 months is quite the rip off and I just don't know what to do.

Responses

Dannothappy

Teacher

•

15 Messages

6 years ago

Wow you sound very helpful and smart. I surely wouldn't need to post negative comments if you were helping. Thank you.

0

MicCheck

ACE - Expert

•

13.7K Messages

6 years ago

@Dannothappy wrote:
Why? are you in a position to help? Will if that is the case where were you for the last 30 days. The Case # for this random act of loyalty is
J23461745 given to me by Tiff. Or was this another stall, put on hold or accidental hang up?

I don't know if I'm in a position to offer any assistance because you didn't tell me what the line item on your bill says.

We're fellow AT&T customers. We can see your bill or case notes, but we can use the information you provide to help get things sorted out and point you in the right direction of someone from AT&T who can offer advanced support if necessary.

But we have to get answer to questions if we're going to do that.

0

Dannothappy

Teacher

•

15 Messages

6 years ago

Well for my Dead Mothers phone the total is $56.86
For the iPad is $96.99 a month.
Thank you you seem so helpful because you knowwhat your talking about and i am in awe.

0

formerlyknownas

ACE - Sage

•

113.4K Messages

6 years ago

@Dannothappy The $56 charge for your mothers phone has details, that is only the total. So does the iPad charge. Hit the + sign to expand the details.

Line fee, insurance , taxes, installments, etc.

Im wondering if the charge is because of your plan. Are you on an old plan? Paying for a separate data plan could effect cost. But still not $99 a month.

FYI. If your mother has passed, you can have the line canceled without further charge. ATT does allow for compassionate cancelations.

If you requested the iPad be canceled in 2015, I'm puzzled how you didn't notice your bill didn't go down. I check my bill every time I make a change.

0