Bill for All Services

Wait, you're saying you were paying $99 a month for this for 3 years?

1. Was this Directv or AT&T?

2. What equipment was this? Any rental/lease cost of AT&T equipment would be much less and Directv does not charge monthly for equipment, just $7 for each additional tv. So $99 for that long doesn't make sense.

3. If it was $99 for 3 years, and not a one-time charge, how did you go 3 years completely in the dark on this situation?

Sorry but $99 monthly for years doesn't make since for a single piece of equipment so I feel we are missing some info here. We are customer like yourself so could only provide guidance on billing depending on the exact line item of the charge. You could go to @ATTDIRECTVCare to send them a private message about the dispute.

There is nothing that costs $99 a month.  A receiver might have a one-time charge of $99 and then a $7 monthly addiditional receiver fee. But the $99  it's listed on your bill when you get the receiver so there's no reason you should not know about it.

If you're being billed $99/mo for an iPad Mini, that has nothing to do with your DirecTV account.   

As noted above, that has nothing to do with Directv but ATT Mobility regularly runs a promotion for an iPad mini for $99 with a 2 year service contract. The $99 is a one time charge for the iPad, the service should be $10/mo. An iPad mini normally costs $399 or higher. If you have been getting charged $99/month, that is definitely not right but how do you not notice that for 3 years? ATT generally only fixes billing errors back 3 months. Good luck getting this fixed.

This is the Directv forum which has nothing to do with your iPad Mini.

That being said AT&T has had a promotion of an iPad Mini as a one-time $99 and then $10 for monthly service. So there is no way $99 should have charged monthly for that. Going back 3 years of bills probably isn't feasible, but you should be able to verify the last few months and see if it there each month and what exactly the line item says as it may be for something else in your monthly service.

Regardless what the line item says, if it has been there every month for 3 years, how do you completely miss a bill be about $100 higher than normal for so long? At minimum I would suggest once or twice a year to read your bill so you know what you have or even if you might consider there are some changes you would like to make to the options you have.

Even if there is any error, AT&T per their terms would probably only adjust going back 3 months (standard time for many companies) as they send you a monthly statement keeping you informed about what is on your account.

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@Dannothappy wrote:
Called on 7/3/2017 about discrepancy in bill. As loyal customer i had found out that i was being billed $99 dollars for a device that was requested turned off before 2015. Now the exact date is being investigated and a nice person from Loyalty Dept gave me a number for investigation. As of 8/1/2017 I have not seen or heard from AT&T. I am a loyal customer since 2004. Now the last time I had to speak to 15 different employees and could not talk to the same one twice. $99 time 36 months is quite the rip off and I just don't know what to do.

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What precisely does the line item on the bill say?