Beware Teachers! The Teacher Discount is a myth.
My wife and I have been with AT&T since '08, always paid our bills on-time, and have three (3) lines of service.
In August '20, I attempted to switch to the Teacher Discount on AT&T's website: https://www.att.com/offers/discount-program/teacher/
I submitted all the information they requested (e.g., pay stub), and after a few weeks, no response.
In September, I called in and spoke with AT&T Customer Service, and the rep literally walked me through the setup on 9/4, submit information (again), etc. We were told that our bill for 3 lines on the Unlimited plan was going to be at/below $150 (incl. taxes) and gave us HBO Max. --sounds good, right?
Before we disconnected, the AT&T rep also told us it would take up to two (2) billing cycles for the correct bill to reflect the discount; however, that two (2) billing cycles turned into three (3), and I had to keep calling in to get the bill adjusted. Thankfully, the rep placed a note on the account to have the bill adjusted and aside from having to call in for each and every bill to get adjusted, it's been OK service-wise but billing has been a real hassle.
On my last phone call to customer service, the rep said she would permanently adjust the bill, and we wouldn't need to call in anymore.
- Now, three (3) months and six (6) phone calls later, our bill is still wrong.
- I am still showing my original FAN discount, and no teacher discount is showing.
- We waited ninety (90) minutes on hold before hanging up yesterday (12/4), and now over two (2) hours, and still no answer (see below).
I believe the initial rep has been sincere but by now I have to believe they have little-if-any intention of honoring the Teacher Discount on their page, especially during a pandemic; coupled with the exceptionally long hold times, I am left with the impression that we have been handed a bad deal (?). We're patient but this is not helping our confidence in AT&T.
More to the point, I do not really have the time to wait on hold for 2+ hours just to talk to a customer service rep so I am sending this out as a cautionary tale to other teachers who signed up for the discount, or are thinking about it.