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bnefort's profile

Contributor

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2 Messages

Sat, Nov 17, 2018 9:39 PM

Best Buy Employee IMO Issue

I am a Best Buy employee and have been unable to get ATT to give me my IMO discount since July. I have submitted the approved IMO ticket and proper dealer codes multiple times since July. I have spent many hours over many days being transferred and hung up on by too many reps to count. I would like to know who to speak with to resolve this issue ASAP. 

ATTHelp

Community Support

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203.5K Messages

4 years ago

Hello @bnefort,

 

We can definitely take a closer look into why you're experiencing this issue with your IMO discount. Have you already enrolled for the discount with our IMO portal? Please let us know. When your Access Request is submitted, a ticket number will be provided. An email will then be sent to the email address that you provided on the Access Request form, and that will require approval before the ticket can be forwarded on for processing. Once that is completed, we recommend contacting your manager/Mobility Account Representative for more information.

 

Sean, AT&T Community Specialist

Contributor

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2 Messages

4 years ago

Hi Sean,

My ticket was already approved for processing in July and my rep states that everything is good on their end. It is ATT that is dragging their feet applying my discount. I was told in July it MAY take 3 billing cycles for the discount to take effect. Waited until October and the discount was still not applied. Spoke to a rep in Oct and was told to do all the things you just suggested for the SECOND time so I went through all the steps again. I was told to this should work and to call back in Nov if the discount still wasn't applied. Called back in Nov because the discount was still not applied and was told to wait another 3 months. I should not have to wait 8 months for this situation to be resolved. I'm hoping that someone here has some answers because I've been hung up on each time I've called customer service.

ATTHelp

Community Support

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203.5K Messages

4 years ago

Hi, @bnefort,

 

We recommend you contact your Mobility Account Representative for more information. They would be best for pointing you toward the one you need to talk to.

 

Have a great week.

 

James, AT&T Community Specialist

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