BAIT and SWITCH- $180 phone actually costs $611+++
I went into the ATT store in Naples Plaza in Naples Florida. I indicated that I wanted to take advantage of an iPhone 14 promotion for $5.00 a month. I further indicated that I wanted no other changes to my plan. I specifically said that I wanted the same insurance on the new phone as I had on my old phone. The salesman told me that he was saving me money by changing my insurance to a plan that would cover all four devices on my plan rather than insurance on each of my three phones. When I got home I had an email from ATT estimating that my new ongoing charges would be approximately $270 mo. compared to $241 on my current bill. After an hour on the phone with customer service I was told that my ongoing bill would actually be $257mo. They told me that the insurance plan I had previously for $8 mo had been a grandfathered plan which is no longer offered and once changed could not be changed back. My $180 phone (5x36) was now going to cost $576 ($16x36) plus a $35 upgrade fee for a total of $611 The $11 increase has no 36 month term so who knows how much it will cost in total thus $611+++ This is a deceptive business practice by any definition.