AutoPay & Paperless Billing Discount - Only Applied to One Line
Hi, we have two AT&T Unlimited Elite lines and have enrolled in AutoPay & Paperless Billing. Since our switch to Unlimited Elite six months ago, only one of our lines has been receiving the $10/mo discount. However, we should be receiving 2 separate $10 discounts (one discount per line).
I've spoken with customer service on two occasions and their only recommendation was to delete all of our autopay/paperless billing info and then re-enroll through the online system. This most recent attempt did not solve the issue. Does anyone else have advice on how to fix this? I'm tired of having to call on a monthly basis to receive our missing line's $10 credit.