Ask a question
Tue, Mar 14, 2017 11:51 PM
a year ago
4 years ago
Just to go over some eligibility requirements, the discount only applies when you use a debit card or checking account.
It also only applies to the Unlimited Choie and Plus plans, both single and multi line. $5 for single line and $10 for multi-line.
You also must be enrolled in paperless billing.
Assuming you meet all the requirements, you will see the credit within 2 billing cycles.
2 years ago
This is absolutely 100% incorrect! Your credit score has no relevance to the AP/PB discount. It’s simply based on your data plan and the requirements under that plan....simple as that.
do i have to sign up for the discount? as i was enrolling with my debit card, it said i needed to go somewhere to sign up for the discount, but i clicked off that screen and can't find it again! i meet all the requirements.
So disappointing that this is the reason I am not getting the discount. The advertisement I have and that I used to migrate over to the Unlimited Plus plan lists this credit as one of the incentives, and there is nothing about need to avoid using a credit card. I consider that a form of false advertising. I mean, I'm splitting hairs to get the bill down, the $10 credit was part of the equation, now a caveat not present on the advertisement deletes the credit for my account (as configured at this time.)
Yeah, I get 2% back on my CC, so that's about $7 for my monthly bill. And to tell you the truth, my CC customer service is a lot better than AT&T, so I may just keep it there.
Too bad no one on the AT&T customer service phone or chat had this answer handy. It's taken 2 phone calls, 1 chat session and an escalation. I should have just checked here first.
3 years ago
I agree about the autopay discount being disappointing. It's a total SHAM. No one, including the reps or the fine print on the unlimited plus page, says anything about having the autopay account be a credit card or a checking account. The only way I was able to find out was when I called to file a report. Had I not, I would never have found out why I was getting the discount, and if I wasn't checking my bill, which I'm sure that not everyone who's on autopay does, then I would have never known that I wasn't getting the discount. Probably time for me to start looking elsewhere.
ACE - Sage
Really? Looks like it says it right here.... "Auto pay excludes credit cards".
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
ACE - Expert
@SB20 They do accept credit cards, they just don't give you the autopay discount. The reason is simple, ATT has to pay the credit card company every time they accept a credit card payment. The whole incentive for the autopay discount is to avoid those credit card fees.
Thanks. I just checked it out on the ATT website and already setup my cc. Still disappointed that I couldn't get a discount with autopay using cc. But thanks for the info.
What if I have Autopay on my Bank account set up, and I make manual payments using my CC, will I get the discount?
I was told by a chat representative the autopay discount will be determined based on my credit score, they won't even tell you what the discount amount will be.
i just had a chat with at&T just like the many people who dont have the time to check their bills . Since im planning to upgrade my 2 lines with iphone x i decided to take a look at my bill - and there - of course still no credit - i searched on pages and pages of my bill and there's no sign of the credit deducted on my bill - this is the 3rd time that i contacted at& t about this and now i got an answer with a very "knowledgeable" agent asking if i used a debit card or cc on auto pay. of course, my answer is no - the 2 agents before you never said this to me . I got into the unlimited plan and immediately enrolled in auto pay because of the credit (who doesnt want to save money?) and never got not a single cent back. Yes this is a scam - more people should complain about this .
How can we improve?
No tags available