New Member
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1 Message
Autopay did not work
I was enrolled in autopay. It did not work and my service was shut off. I went online and paid WITH THE SAME PAYMENT METHOD autopay had on file and charged me $50 instead of $40. I have tried calling 611 and the 800 # and it rings once and hangs up on me. This is the 2nd month in a row ive had issues with this prepaid plan. I want a refund and will change providers. This has hindered my business!
ATTHelp
Community Support
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231.4K Messages
3 years ago
Hi @J4y81,
We are glad you reached out. Allow us to take a closer look into this for you.
About your autopay error, we are curious to know:
Let us know so we can take further steps.
Your satisfaction is our top priority!
Doyin, AT&T Community Specialist.
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