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2 Messages

Wednesday, October 28th, 2020 2:28 PM

@ATTHelp Returned Phone for trade in issues


I returned my old S8 phone for a trade in using the return packaging material provided by ATT thas was included with my new S20 phone that I received in the mail. ATT states their was no trade in started. I  returned the phone in August under Tradeinoffer20 and I have not been given credit and no one at ATT can find my old phone. Please help. I purchased the phone at Target while ATT reps were there Cydcor Retail promoting me the free upgrade. I am being charged for the new phone every month and I was told it would be free. Please help. 

Community Support


232.8K Messages

4 years ago

Hello @ageorge23,


Thank you for reaching out to us. For questions about the delivery confirmation of your mailed trade-in device, please contact our Trade-in Support line at 888-445-6005 for further assistance. Hope this helps!


Sean, AT&T Community Specialist

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