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wendydiaz22's profile

Contributor

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3 Messages

Sun, Jun 10, 2018 4:22 AM

ATT won't send new replacement phone

I recently bought my son an LG V30 through the upgrade service ATT provides. Well, the phone happened to be a used item and had defects so we had to return it and wait a whole month so we can get the replacement. A month goes by and they completely mess up our whole order and now they're saying they can't send us a replacement because we don't have the upgrade anymore. I'm still being charged for a phone I don't even have anymore, I sent it back to their warehouse so we can get a new one. How is it possible that we don't have the upgrade when we don't even have a phone. My son has no phone and 6 hours on the phone with customer support did nothing to solve it. I was even hung up on by the supervisor! I just want this resolved so my son can have a phone. Please help me get the replacement I'm entitled to receive,

Contributor

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3 Messages

4年前

Is anyone going to reply? Why is no one trying to help me fix this issue?

Anonymous

New Member

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25.7K Messages

4年前

Because this is a customer to customer forum and we can't fix the issue. 

ACE - Sage

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98.5K Messages

4年前

@wendydiaz22   File a BBB complaint and someone will contact you.  

For future reference, you can return a phone to any ATT store and avoid the “lost in the mail” issue and immediately get a replacement phone. 

Contributor

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3 Messages

4年前

They already received the phone, that's the thing. But I'll do that I guess.

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