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x2040x's profile

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1 Message

Thu, Feb 22, 2018 8:10 AM

ATT will not honor rate they quoted me 6 days ago

Existing customer for > 5 years. Called your customer service 1 week ago and got rate reduced from 186 to 147 (got all confirmations). ATT just sent me a bill for $190 (e.g., higher than before!) and refused to honor the $147 rate I was promised. Yes, I spoke with 7 people in customer service and sent 2 complaint letters already (including to your corporate offices in Dallas) yet i just want the promised rate. how do i get ATT to honor what they promised?????

MicCheck

ACE - Expert

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10.7K Messages

4 y ago


@x2040x wrote:

Existing customer for > 5 years. Called your customer service 1 week ago and got rate reduced from 186 to 147 (got all confirmations). ATT just sent me a bill for $190 (e.g., higher than before!) and refused to honor the $147 rate I was promised. Yes, I spoke with 7 people in customer service and sent 2 complaint letters already (including to your corporate offices in Dallas) yet i just want the promised rate. how do i get ATT to honor what they promised?????


1. If the new price isn't a legitimate AT&T offering, they won't honor it. You might as well save your energy. 

 

2. If the bill was available just a few days after you called, it's possible no changes were made to that bill at all. Did you look at see if the new plan(s) were on the bill?

ACE - Sage

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92.3K Messages

4 y ago

Have to agree with @MicCheck.  

And who made the offer?  

A $39 cut in price off a $186 bill is huge,  had to come with a cut in service.  They will often give data bonuses.  But prices are Not negotiable.  

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