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Ebanes30's profile

Contributor

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2 Messages

Tuesday, November 12th, 2019 1:23 AM

At&t will fraudulently change your accounts without consent

I use to love my AT&T service until I decided to add my husband to my accounts bringing over his line and my secondary line. The guy we went to didnt simply add him to my existing unlimited and more plan he opened up business accounts in our name without permission. I had no idea  of this  until the following morning when I tried to use my mobile hot spot and the message on the screen said my plan didn’t allow this. Seeing as I’ve been able to do that for the last 2 years I’m truly perplexed. This is a Sunday morning I call around 10 to see what was happening to my account and I was informed that my account had been converted into a business account...I’m livid After being on the phone for over 3 hours I’m told that this is something the business department needs to handle. Fast forward to the next day the issue was not resolved. Finally they convert my account to a personal  account but guess what, all my discounts have been taken off and the plan I was grandfathered into is no longer available and there is nothing I can do. How is it possible that this company will simply do that without asking for your EIN for a business? The guy from the fall rivers store didnt give us any type of information at the end of the transaction all he handed my husband and I was a receipt showing the new phones we got. When I asked about the paperwork he said it was all online. Our woes don't even began to end there. We purchased the Harmon Spark thinking it would be a better alternative then sinking money into a mobile hotspot or the ridiculously expensive  satellite network from Dish for our big rig. That day we retuned the spark to the store as we were instructed  a week later when again I am having phone issues were notified that they had never received the device. To make matters worse the new phone I purchased that day is having software issues I’m told I could go to a store and swap it out without hassle... again nothing is easy with AT&T. Even though my phone is within the 14 day return window all of a sudden they need managers approval so two stores we were sent to did not have managers as we drive truck we are limited on the amount of time we can stay in an area between loads.  After that headache we wait until the following day I called again and spoke with yet another person who found a store confirmed we could easily swap the phone without issues. No surprise that we ran into major issues we had to pay a restocking fee that was supposed to be waived and taxes on another phone when it was supposed to be an easy swap. Then we run into the issue of I don’t have the box and all the crap that goes into it. I explained that to the rep over the phone I had no intentions of bribing the phone back to begin with. So this girl Pamela in San Antonio gives us major attitude so again I have to get on the phone. All we were trying to do was exchange the exact same phone. They could have simply kept the new box and all the crap that goes with it. All we wanted was the phone itself.  I cannot believe the service we have encountered. 

Community Support

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232.9K Messages

5 years ago

Hi @Ebanes30,

 

Thank you for reaching out to us today. We'll be delighted to assist you.

 

Just to be clear, were you able to swap the device out in store? If so, have you been able to address the account changes? With more details about where things currently stand, we'll have a better idea of how to proceed.

 

Darais, AT&T Community Specialist

Contributor

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2 Messages

5 years ago

I eventually was able to swap the phone after 2 hours of going back and
forth. The account issues have yet to be settled.

Community Support

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232.9K Messages

5 years ago

Hi @Ebanes30,

 

We'll be happy to review that for you. For your privacy, it would be best if we continue the conversation privately. I am sending you a private message (PM). Please check your forums private messages by clicking the envelope in the top section of this page or click Forums Inbox. Locate the PM from ATTCares and reply to my message with the requested account details. Thank you.

 

Darais, AT&T Community Specialist

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