AT&T Unlimited Data Plans: Whole Lotta' Data Going On! Knowledge Sharing: 6/28/17 (1-4pm ET)

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@sandblaster wrote:

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@LillysLittleHelper wrote:

@bluegarvis @MyAntennaIsVeryLong -- Thank you for sending in your concerns. Sorry for the inconvenience with verifying your wireless numbers. The HBO included offer is available to AT&T Unlimited Plus customers with TV service (DIRECTV NOW) and enrollment is completed online. If you have double-checked your account plan and the associated wireless unmber, and are still experiencing issues enrolling, please private message me your account details (account email, phone number) so that I can have someone research and we can reach back out to your for a resolution.

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@LillysLittleHelper Please clarify. The free HBO is supposed to be available whether you have TV service or not.

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@sandblaster, HBO will also be included to Unlimited Plus plans whether your have the TV service or not.

HBO Credit: AT&T Unlimited Plus subscribers receive access to HBO services & a credit to their bill for the corresponding HBO service. Customers w/wireless service only or DIRECTV NOW receive access to 3 live channels and on-demand content; customers with residential DIRECTV or U-Verse TV service receive access to live channels available for that service and on-demand content. Included channels subject to change. Customers who currently have HBO will see bill credit for HBO service (up to $17.99 for residential DIRECTV; up to $16.00 for U-Verse TV; up to $13.00 for DIRECTV Premier or U-Verse TV U400/U450; DIRECTV NOW customers (with or without previous HBO) see a charge of $0.00). Other customers previously w/o HBO will see charge and corresponding credit for these amounts on their bill. Activation may be required. When you get first credit, you also get a one-time amount equal to credit for each month that passed since meeting offer requirements; this amount is not a taxable discount.

More info: AT&T Unlimited Plus and AT&T Unlimited Choice plans

Where do I DM This Time???

Just Dm'd to the same one on Twitter again.

Hi @pgrey

I apologize, I don't think I'm following the ask, but I'll PM you and we can discuss offline.

Thanks

Tim, AT&T Community Specialist

@JDADJDandJD

To locate an actual ATT company store, use the locator map, and make sure it's the teardrop with white center, labeled company store

https://www.att.com/maps/store-locator.html

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@KidAteam wrote:

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@JDADJDandJD wrote:

I would like to know why I was told that we could upgrade to the plus plan and receive a small military discount. So I call and speak to someone and they tell me I must actually go in to a store. So I go to the ATT desk at Costco and I am told an Actual ATT store. So I go to one of those and the guy whispers to me that some people will do it and some won't. So I try another store and they too say no. Following that, I message you all and I am told you will look into it and now 23 HOURS Later nobody has responded. ANY REASONABLE EXPLANATION TO TREAT A LIFETIME CUSTOMER WHO HAS A WIFE WHO IS A SPECIAL NEEDS TEACHER, A SON WHO IS OFF IN THE ARMY, HAVE HAD DIRECTV, UVERSE INTERNET, AND 4 LINES THIS WAY???

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@JDADJDandJD,

I am so sorry for the frustration! We definitely don't like our customers to be treated this way. Please send us a PM

 

I appreciate your service and patience! We will get the situation resolved.

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@JDADJDandJD, To send the PM requested, click the "send us a PM" link above. This is through the private message feature on this forum, not twitter.

Hey @JDADJDandJD!

I apologize that you didn't receive a response from your DM. I just sent you a private message asking for your contact information. Once I hear back from you, I will be in touch later today to get this resolved. 

Thank you! 

@ATTTimCS I'm not sure, I think you're following "the ask", but there's no clear solution.

The part where it says "validation may be required", it's DEFINITELY required, but not covered anywhere that I could find.

You have to initiate the account on a PC, then try to get your player (in my case a Roku) up with the "channel" (i.e. HBOGo), and then finalize via the PC.

The problem is, trying to figure out which credentials to use where; sometimes it's looking for your number, and others it wants your account-ID.  I did this about 8 weeks back, and it was a hairball, I was typing all kinds of different credentials in on my Roku box (always fun when you're using an on-screen keyboard), and finally, it "just worked", and now I'm not touching it, hmm...

If I'd taken notes, I'd document it into a how-to, but I wasn't, and I'm not about to even try to de-activate it, to go through it again ;-]

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@ATTMobilityCare wrote:

Hey @JDADJDandJD!

 

I apologize that you didn't receive a response from your DM. I just sent you a private message asking for your contact information. Once I hear back from you, I will be in touch later today to get this resolved. 

 

Thank you! 

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To get and respond to your private message, click the mail box icon at the top right of the page.

@JDADJDandJD, I bet when you went to the "store", you ended up at an "authorized AT&T retailer".  

As much as these serve a "function", mostly sales I think, I've found the CS side at these to be virtually non-existent, they won't even give you a new SIM, IME.

Try looking up an actual "AT&T Store", and you should be able to get signed up for the Unlimited (with discount).  I'd be surprised if you call in too, if you can't get it that way?   If the CS agent seems confused, just ask to talk to a Tier2 person, while a lot of Tier1 people are really good, occasionally you get someone in that tier that doesn't know about a specific knowledge area.  Tier2 people have much more breadth, IME.