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Kenmy's profile

New Member

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2 Messages

Wednesday, October 26th, 2022 7:55 AM

AT&T trade-in scam

I was scam by AT&T for my two iPhones trade-in rebate. After waiting months for my rebate credits and spend couple hours with different service department, I only get merely $315 courtesy credit instead of whole $1,600 trade-in credit. AT&T customers service person told me since my two trade-in phones were not processing within 30 days, the $1,600 trade-in rebate was invalid. They can only give me $315 as the best results.

 

The FACT: 

AT&T email me the heads up as

  • You have 30 days after activating your new device to send us your trade-in device.
  • Once you've completed your trade-in and met all promo requirements, you'll receive monthly promo credits over the term of the installment plan within three bill periods.

I ordered my new iPhones from AT&T website on 12/6/2021, received phones between 12/17-12/20, send back two trade-in phones on 12/21/2021.  Due to the delay from both shipper and AT&T, I received confirmation emails from AT&T on 1/28/2022 that two phones are Received & Processed.  I have all the emails from AT&T in my mailbox.

Since I did not receive my rebate for months, I spend couple hours this week calling AT&T trade-in department to find out what’s going wrong. After been transferred between different AT&T service departments, I was told my trade-in rebate was denial since AT&T did not receive and finish the trade-in process within 30 days. To compensate me, AT&T gave me $315 courtesy credit for my two trade-in phones.

I did follow the AT&T heads up and return the phones. However, I was punished by the delay of both AT&T’s operators and shipping providers. Looks like it is a new trade-in scam.

New Member

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15 Messages

10 months ago

Just kidding! The retention rep lied, and I never got the $1600 credit from AT&T. At best they're incompetent, losing the phones I sent in and claiming I sent iPhone 5 phones. At worst, they're deceptive and stealing phones and passing the cost onto the customers. I am livid right now.

ACE - Sage

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118.2K Messages

10 months ago

@thejamesevans 

I don't know how many times this has been posted but AT&T never had your phones.

They were never supposed to get your phones.

Phones go from the post office through a courier service, either pitney bowes or newgistics, and go to assurant Mobile in Tennessee. 

Assurant Mobile does all the trade-ins, from other service providers and Google.

New Member

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15 Messages

10 months ago

People keep saying that, but why would I care who physically handles the phones, and who AT&T contracts to do it? How is that at all relevant to the discussion? Either AT&T is incompetent or the third party they have chosen to handle their business is in which case AT&T is still incompetent for hiring them. It doesn't really matter to me. What matters is AT&T or the company that they have chosen to do business on their behalf lost two phones of mine and I'm paying for it. I just got off another 2 hour call with two agents that are apparently the very highest you can go at AT&T and they refuse to do anything to help.

(edited)

3 Messages

5 months ago

Wish I would have read this before doing my recent trade in with AT&T. I did an in store trade in, have the receipt and they still won't honor the $700-$19.45 over 3 year agreement. They will find a way to not honor any trade in amount. 

Community Support

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232.8K Messages

5 months ago

Hi there, we understand you're facing issues with your recent trade in, and we're here to help with this situation. 

 

Due to the nature of this case we're going to reach out to you in DM to assist better with your issue. (For your reference it's the bell icon on the top right-hand corner of the forums)

 

We look forward to speaking with you. 

 

Thank you,

Andrew, AT&T Community Specialist.

3 Messages

5 months ago

Why do you send information to have a chat and then never enter the chat AT&T. Account verification and no AT&T representative joined.  

New Member

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22 Messages

5 months ago

Same thing here been waiting for a call per direct message. Info verified. No call. Maybe no one at att know’s how to be honest. Promises promises. 

New Member

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22 Messages

5 months ago

Oh and chat conversations with att reps and supervisors mean nothing. According to a response I received last night.

New Member

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15 Messages

5 months ago

File a complaint with the FCC. I did that and immediately got someone who was competent calling me the next day to sort it out. 

https://consumercomplaints.fcc.gov/hc/en-us

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