AT&T trade-in scam

I was scam by AT&T for my two iPhones trade-in rebate. After waiting months for my rebate credits and spend couple hours with different service department, I only get merely $315 courtesy credit instead of whole $1,600 trade-in credit. AT&T customers service person told me since my two trade-in phones were not processing within 30 days, the $1,600 trade-in rebate was invalid. They can only give me $315 as the best results.

The FACT: 

AT&T email me the heads up as

• You have 30 days after activating your new device to send us your trade-in device.
• Once you've completed your trade-in and met all promo requirements, you'll receive monthly promo credits over the term of the installment plan within three bill periods.

I ordered my new iPhones from AT&T website on 12/6/2021, received phones between 12/17-12/20, send back two trade-in phones on 12/21/2021.  Due to the delay from both shipper and AT&T, I received confirmation emails from AT&T on 1/28/2022 that two phones are Received & Processed.  I have all the emails from AT&T in my mailbox.

Since I did not receive my rebate for months, I spend couple hours this week calling AT&T trade-in department to find out what’s going wrong. After been transferred between different AT&T service departments, I was told my trade-in rebate was denial since AT&T did not receive and finish the trade-in process within 30 days. To compensate me, AT&T gave me $315 courtesy credit for my two trade-in phones.

I did follow the AT&T heads up and return the phones. However, I was punished by the delay of both AT&T’s operators and shipping providers. Looks like it is a new trade-in scam.