AT&T Trade-In Scam
AT&T advertised a $1000 credit towards a new phone with the trade-in of my existing phone. Their online Trade-In tracker stated they received the phone on October 20th. After not receiving any credits on my bill for the months of November or December I contacted AT&T to see why I was not receiving any credits. I was informed by AT&T customer support that they had received my phone but deemed the phone to be damaged and the value was worthless.
The phone I sent in was a Samsung Galaxy S21 Ultra 5G, less than 9 months old. When asked how that was possible since the phone was in perfect condition when it was shipped I was told they had no more details just that the screen had Burn-In. When I asked if the phone could be returned to me so I could sell it via a third party I was told they cannot return the device.
I am now fully responsible for the total cost of the new phone, and AT&T is keeping my previous $1500 phone and offering no compensation for it. Furthermore, they waited over two months until I inquired about the status to inform me of their decision. Doing so made it so that the return period for the new iPhone had lapsed and I was now bound to a 3-year contract with AT&T.