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katymay's profile

Contributor

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1 Message

Tue, Mar 27, 2018 1:36 PM

att trade in promotional card

Can I use this card to pay my att bill?

Responses

ATTHelp

Community Support

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168.5K Messages

3 y ago

Good morning @katymay,


It is my understanding you want to know if you can use promotional card to pay your bill.  We understand the importance of being familiar with your payment options.  I will be happy to assist you with this matter.


Currently you can only use AT&T Gift cards to purchase phones. or other accessories.  At this time we do not accept the cards for bill payment.


Thank you for accessing the Community Forums, and have an outstanding week.


Anthony, AT&T Community Specialist

lizdance40

ACE - Sage

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88.3K Messages

🤦🏼‍♀️. Seriously? AT&T prepaid debit cards specifically say they can be used to pay the bill. Do you all read your own promotions?

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

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88.3K Messages

And see my response to you below. at&t is wrong. hardly the first time they gave out wrong information.

sample from the BYOD promotion:

I used cards for groceries and my bill (online)

At&t certainly doesnt expect someone to be able to use up $250 or more in cards on accessories in 6 months.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

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88.3K Messages

So this employee is wrong and doesn't know how to redeem cards?
The non Visa type CAN be used to pay the bill. But if the card value is more or less than the bill, it can't process online correctly. Get help from a Corp store.
https://forums.att.com/conversations/wireless-account/where-is-it-possible-to-use-the-promo-card-i-received-for-wireless-boo-deal-when-i-switched-to-att/5defc925bad5f2f60654b351

(edited)

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

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88.3K Messages

Or this "how to" :
https://travelwithgrant.boardingarea.com/2014/10/04/how-to-apply-a-200-promotional-card-to-your-att-monthly-bill/

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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2 Messages

3 y ago

Are you telling me my card is worthless to pay my bill. I traded my phone in to get a new phone so I don't need to by another. I have $240 that you gave men back and nowhere to spend it. This is criminal if correct. I don't need accessories.Please advise

Contributor

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2 Messages

3 y ago

I tried to use mine. Ordered some accessories. Att cancelled my order but then my card remained unusable. Now it expires today. I guess I just lost $122??

New Member

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2 Messages

1 y ago

I was told at the ATT store in December 2019 that I would receive $180.00 credit on my bill for each Sprint iphone I traded in to switch to ATT. In April 2020 I received (3) three ATT "promotional cards" with $180.00 on each card. The letter with each card states "we were unable to confirm promotional eligibility and are sending payment for the market value of your (blank) in the amount of $180.00. These cards are worthless from what I can tell expcept top buy att merchandise which I do not need. I'm feeling like I was lied to, scammed and cheated. Be WARNED that what they say to switch you over is not what they will do!!!!

New Member

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2 Messages

1 y ago

I was told at the ATT store in December 2019 that I would receive $180.00 credit on my bill for each Sprint iphone I traded in to switch to ATT. In April 2020 I received (3) three ATT "promotional cards" with $180.00 on each card. The letter with each card states "we were unable to confirm promotional eligibility and are sending payment for the market value of your (blank) in the amount of $180.00. These cards are worthless from what I can tell expcept top buy att merchandise which I do not need. I'm feeling like I was lied to, scammed and cheated. Be WARNED that what they say to switch you over is not what they will do!!!!

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