At&t stole $785.69 from me
I have been without a cell phone for over 2 weeks now... after shopping around, I decided to take the plunge with At&t and I knew I wanted the Apple iPhone 13. I selected my phone, plan, accessories, did the credit check, agreed to terms of service, all that, now comes down to pay and it says I owe $785.69 today. Okay, that is more than I have ever paid outright for a phone in my entire life, but desperation is as desperation does, and it surely bit me in the (Edited per community guidelines) quick. I enter my card information and an error pops up, could not verify, try again, could not verify... so I add in my routing and account number instead... could not verify. Well, they verified enough to take $785.69 out of my account but will not complete my order and it still says it cannot be verified!!!!! That is a lot of money and this is a complete nightmare!!! The website says 24/7 support but I call and I do the chat thing and it says no one is available as it is after hours... So I guess I will be up until 8am because there is no way I am going to be able to sleep at this point. I will call as soon as they open, I may go straight to a retail store but I have to work, $800 does not come easy in my world so they better make this right! I cannot believe this! Even finding support to contact someone is near impossible, and there is no option for "You stole hundreds of dollars from me and I want it back."