AT&T steal my money!!!! AT&T next return
please help, i returned my Iphonex as part of the At&T next upgrade, and it showed on the website that the phone was returned to At&T return center on October the 9th. however, the charge of $575.00 appeared on my bill anyways in November, so i opened a case back then, and got a text saying the case was solved, so i thought the charge would then go off my bill.
to my surprise, i got charge $575.00 again on December 1st for that iphone again.
i called 611 several times, and they can't even help us, they transferred me to national solution center who doesn't' even know what AT&T next is, again, the knowledge of the AT&T reps really scares me sometimes.
my question would be will At&T ever return my $575.00?
update, 3 cases opened and closed, my money is still with AT&T, none of the employees at AT&T is willing to help me over this , although every single one agree that I should get my money back,
great at service AT&T, and I will create a new thread at your forum everyday until I get my money back