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New Member

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4 Messages

Sat, May 30, 2020 7:00 PM

AT&T shut down my MiFi and tried to gouge me for costly plan change

A few years ago my family was a test area for the AT&T MiFi and we got a 500 GB for $100 a month plan. We were told we could have this plan forever as long as we kept the MiFi. Our Internet stopped working about a month ago. After numerous calls to fix I finally was told our plan wasn’t active and we’d have to switch to a more costly plan that only gave us 150 GB. I explained we were told we could have than planned forever as we were a test area. After 2 hours on chat they agreed to allow us to keep our original plan. We thought we were good. Now our bill says we only have a 30 GB plan and we are getting constant emails telling us we are over our limit and will be charged.

Thanks AT&T for gouging my family during a pandemic. I have 2 kids who have to take online courses for school and you have now made that impossible. I cannot wait to blast you on every social media platform I can find to let everyone know what type of lying company you are.

Responses

Brand User
ATTHelp

Community Support

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124K Messages

a month ago

Greetings @Sherim1973,

 

Thank you for sharing this information with us. We're sorry to hear that you had your plan changed. We'd like to ask you some questions to better assist.

  • Were you told the reason why "your plan wasn't active?
  • Also were u told the reason why you have to switch to a costly plan?

Feel free to give us some more details.

 

Jacob, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

@ATTHelp we were told the plan was no longer active because it wasn’t offered anymore (even tho we were told we could have it forever as long as we kept the MiFi). Since we had a 500 GB plan for $100 per month because we were a test area, the only other plan currently offered for $100 a month was a 150 GB plan - clearly a worse plan that we would pay exceptionally more money to get up to 500 GB.

Brand User
ATTHelp

Community Support

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124K Messages

We appreciate your feedback @Sherim1973!

 

The rural AT&T wireless internet (AWI) plan was a limited time offer in select areas, and is no longer available. We do apologize for the inconvenience this may have caused.

 

Dwight, AT&T Community Specialist 

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New Member

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4 Messages

NOOOOOO THAT IS NOT WHAT WE WERE TOLD WHEN WE PURCHASED THE MIFI!!!! IF I DO NOT GET MY PLAN BACK I WILL BLAST AT&T ON EVERY SOCIAL MEDIA PLATFORM I CAN FIND AND TELL THE WORLD AT&T IS GAUGING MY FAMILY DURING A PANDEMIC. I WILL ALSO FILE A COMPLAINT WITH THE NY ATTORNEY GENERAL’S OFFICE TELLING THEM AT&T SHUT OFF A DATA PLAN I HAD PAID FOR IN ORDER TO FORCE ME TO PURCHASE A MORE EXPENSIVE PLAN. I DID NOT GIVE AT&T PERMISSION TO CHANGE MY PLAN. GAME ON.

Constructive

Employee

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11.5K Messages

🤦

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
GLIMMERMAN76

ACE - Expert

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19.8K Messages

read your terms of service att can change it's plans when it wants mifi is not a utility. It amazes me you are getting want everyone else gets

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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4 Messages

what do you mean by “you are getting want everyone else gets”?

GLIMMERMAN76

ACE - Expert

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19.8K Messages

It should have been getting what everyone else does.

Now your paying what and getting the same data amount other customers.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

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76.4K Messages

a month ago

'forever' means until they terminate the plan these days.
Blast away, it's not going to do any good or any harm to AT&T. 🤷🏼‍♀️

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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