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msburnz's profile

Contributor

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10 Messages

Thursday, April 13th, 2023 10:20 PM

Att scammed me out of my trade in phone. Theft

I purchased an iPhone 14 pro Max with the trade-in option. With an $800 credit. AT&T never sent me a return kit. So I called them and had them send me the kit. I sent them the trade-in phone the day after I received the kit. That was 5 months ago. I called and spoke with someone a couple of months ago and they told me that I would just need to keep waiting for my credit. So I did. And now a total of 5 months later I called them again and now they are telling me that my trading was received late and I will not be getting a credit. But I will also not be getting my phone back. They offered me $210 for a phone that I could have sold on my own and got $400 for it. I have been a customer with AT&T for over 20 years. And if this doesn't get resolved I will be moving to verizon. The rep let me talk to his manager. And the manager told me that the $800 credit was above her limit so she sent it to someone else. I'm waiting to see if they approve it. The AT&T rep even told me he agreed with me that AT&T was in the wrong. Because they never sent me the kit. And if the day that they sent me the kit it was past the 30 days they should have told me that I'm sending a phone in for nothing. They should have told me that I'm not going to get the $800 that I was promised.. Instead they let me send it in, thinking I would get it, and kept my phone. This is theft. They agreed that they received the phone and it was in good normal condition. The tracking number shows it was sent the day after I received the label. They agree to this as well. I have all of our conversations recorded. I have screen shots showing the device has been received by att and approved. If this isn't resolved and my account credited by April 18 (the date the "manager" said to wait) I will be filing an FCC or/and BBB complaint. 

Community Support

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231.3K Messages

1 year ago

Hello BrownCoat74, we're here to help you with your trad-in credit inquiry.

 

We want to get you into a Direct Message to review further. Check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

Jeff, AT&T Community Specialist

Contributor

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10 Messages

1 year ago

I have been in contact with a rep On this forum. She has been very kind and supportive. Said it will be up to 5 business days to see if they fix my issues. I am giving them a chance to resolve it. If they don't do the right thing, I will be filling a BBC and FCC complaints. 

ACE - Expert

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24.2K Messages

1 year ago

A BBC complaint will suffice. Both, BBB and the FCC don't really handle the complaints, they just forward them to AT&T Corporate and a Senior Manager from the Office of the President will contact within a few days of receiving the complaint. Just have all of your documents in order.

ACE - Scholar

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978 Messages

1 year ago

@BrownCoat74 USPS has been bad recently.  I recently had to return medical equipment, and it seemed to vanish for about 12 days before it all of a sudden showed up at the Atlanta distribution center before continuing on to the destination.  I was worried I would get charged for the equipment for not returning it.

Contributor

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10 Messages

1 year ago

Att has done the right thing. I did not have to file a bbb complaint. I have been given back credits as well as future credits will now be applied. Thank you att. I'm not able to delete my complaint or I would. I am happy with the resolution. 

(edited)

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