AT&T scam on BOGO offer
I have wireless postpaid account with ATT. on 1st april 2017 I order 2 Galaxy S8 under buy one get one free offer. it was preorder and placed thru chat with customer care. I have all the chat transcript and order emails to confirm it was purchased as BOGO office but I am not getting installment credit for 2nd phone.. spend lot of time with customer care, I opened case [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.] but they decline to link them as BOGO without any justification.
I am with ATT since 8 years and felt frustrated they doing such scam with honest customers.
[Per Guidelines: Keep it Relevant and Appropriate].