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L

New Member

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5 Messages

Thu, Jul 2, 2020 9:24 PM

AT&T sales rep lied and scammed me. I used my services for 20 days but they now want to charge me for the full month?!

The day that I was moving to my new place, an AT&T rep came to my house. He offered us a "special offer" for a prepaid plan with 2 lines for$75 / month, however, my first bill was for $205.11. Im aware of the $30 activation fee but he "forgot" to mention that there is an extra $100/month cost for the lines. I immediately reported him and his scamming sales technique and canceled all services. I was told that I will receive a closing bill with the price of the bill being readjusted based on the amount of data I've used during the 15 days of using AT&T wireless services. 

Now, it gets even funnier. My bill is still $205.11 as the "closing bill". ARE YOU KIDDING ME?????  STOP SCAMMING PEOPLE!!!!!! 

 

SHAME ON YOU AT&T - You are asking for on another (Edited per community guidelines) (Edited per community guidelines) since you are still letting your rep employed deceiving and unethical sales practice. 

 

Thankfully I found out that another famous provider had a great offer with TRANSPARENT pricing, no stupid hidden charge and for 2 lines and 16gb data/line I now pay $75/month.

Responses

Lockdowncraziness

Employee

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299 Messages

a month ago

AT&T does not prorate the final bill and if you are referring to prepaid service it is nonrefundable.

 

 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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5 Messages

Why would the sales rep on the phone told me otherwise?? Im not stupid I would have canceled at the end of the month if they would have told me that...

New Member

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5 Messages

I would loooooove to have the recording of all my conversation so I can use it as proof on how much AT&T employees are lying. I have the video recording from the sales rep that came to my house to provide me with the "special offer". 

 

Lawyers are going to love this.

 

Employee

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299 Messages

You should probably read the terms of service you agreed to at activation. That is what a (Edited per community guidelines) would do. In the terms in clearly states Pricing/Taxes/No Proration: Prices do not include taxes, directory assistance, roaming, Universal Service Fees, and other surcharges. Final month's charges are not prorated. 

 

Written over-rides verbal. You can review them here for yourself https://www.att.com/legal/terms.wirelessCustomerAgreement-list.html

 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

(edited)

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

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77.1K Messages

a month ago

If you got a bill for $205 you were not prepaid.   Prepaid has no bill, just a refill.   

AT&T does not have any plans that would only add up to $75 for two lines.

 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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5 Messages

Again the sales person told me it will be $75/month

and I’ll send you a screenshot of the actual bill I received 

New Member

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5 Messages

And it is a prepaid plan.

im not some kind of uneducated person that make up things. 

Employee

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299 Messages

Prepaid service is nonrefundable.

 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

 • 

77.1K Messages

a month ago

Unless your deal includes home services, or you bought phones all for that $205, it's not possible.

    

Prepaid has no bill.  Never has.  

You pay.  You get service.  The end.

 

Educated or not, you don't know what you paid for. 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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