ATT said “they didn’t get it” a returned phone
Has anyone else had the issue of sending a phone back to ATT and they “never got it”? They sent me a return label for my trade in and a phone I was exchanging, and ATT never received it. I got an email from them 4 months later saying I would be charged $1200 for the exchanges phone because they didn’t receive it. I used USPS with the shipping labels they sent me (I would NOT have chosen them). I called, chatted, and went it to the store and was told that it would be okay because if they didn’t have the exchange phone, it would show in my account. FOUR MONTHS LATER, I get an email saying I’m being charged. The representative on the almost 90 minute phone call said “Well I am sure USPS lost it and it will probably show up”. Well that’s easy for you to say when YOU aren’t on the hook for $1200 when you sent it back. Not only sent one back but sent in a trade in phone as well that they never received. I’m at a loss as to what to do. We cannot afford to pay $1200 for a phone. I am about to switch phone companies if this does not get resolved and they will lose my business and anyone else I speak to if they don’t help me resolve this. I can’t be the only customer that this has happened to.