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thomasengel227's profile

New Member

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5 Messages

Friday, July 14th, 2023 5:31 PM

At&t rep lied about 25% off my phone plan during sign up.

Representative at the store told me that If I also sign up for internet that I would receive 25% off my phone plan. However I never saw this price take effect. Later I was told that this offer is only available to customers who start thier two accounts at different times and there is nothing they can do.

So your rep falsely represented an offer. Your companies recourse for this is to tell me there is nothing you can do?

You just broke the law. 

Accepted Solution

New Member

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5 Messages

8 months ago

Update. The promotion ended afew days after my purchase. I Eventually reached someone who could confirm it was a promotion and will be applied on later cycles. 

This is a case of most phone reps not knowing what's going on. The other reps told me I didn't have it and it could not be applied. Thus my contention. 

But it's finally been confirmed after 6 agents and multiple escalations. 

(edited)

ACE - Expert

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27.5K Messages

8 months ago

There’s a good chance that the store in question is an AUTHORIZED RESELLER.   They are independently owned & operated.  

Unfortunately they are known to either be deliriously clueless or intentionally deceitful.  AT&T will only honor deals & discounts published on the website.

New Member

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5 Messages

8 months ago

Nah they are an official location. The law is very clear. The claim is already filed with the FTC and consumer protection Bureau. They need to change how they do business if they cannot keep thier affiliates accountable. Are you a company shill? Weird what do they pay you?

(edited)

Former Employee

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32.9K Messages

8 months ago

@thomasengel227  No need to be snarky when someone is offering a suggestion 

ACE - Sage

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115.9K Messages

8 months ago

The requirement is to sign up for internet first. If you started your wireless account first, there is no wireless discount 

New Member

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5 Messages

8 months ago

If the state can gather evidence of someone intentionally misrepresenting a product, the state may be able to bring fraud charges against the individual or business making inaccurate claims to potential customers or clients.

The packaging and pricing that I was led to belive would occur based on my engagement with this entity were not fulfilled. 

ERGO

FRAUDULENT MISREPRESENTATION. 

or possibly neglegent misreperestation.

Maybeeeee the tenured rep was unaware about how this promotion worked. Either way I want to break contract and I would lose to much value.   Ergo complaint  Ergo court. 

Trust me small claims is a rush and it's only 75$ between two fees to file. 

Former Employee

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32.9K Messages

8 months ago

It’s your word against his. Was it in writing did you record the conversation? Was it advertised in the store or online? 

New Member

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5 Messages

8 months ago

Even if that were the case I'd still feel justified to ask a judge if I can end the contract and we find a way to compensate the loss of my old phone when joining. 

I don't think that's an unreasonable or impossible request.  

There was nothing offered by the ATT phone rep. No way to walk away without extra fees and loss of turned in phone. 

Lol and of course they pay for legal and filing fees!

(edited)

Former Employee

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2.5K Messages

8 months ago

The phone rep didn’t have to offer you anything. Entitled? Sounds like you just didn’t read the TOS or promotional requirements. There is no contract. Just pay off your phone and go. 

ACE - Expert

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14K Messages

8 months ago

There’s no contract; you can end service at any time. You will just have to pay for your phone. 

AT&T IS very clear that phones can’t be returned once traded in. 

You can file a BBB complaint to get escalated to office of the president. If there’s anyone who can give you anything extra, that’s who it would be. 

Cut out the fake legal stuff though. There’s a chance they could refuse to talk with you further if you start talking about courts. 

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