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AT&T refuses to merge my dead wife's account with mine, and my two remaining phone numbers are in limbo
My wife passed away in April of 2019. I have two wireless phone numbers, one for me and one for my mom. I tried to get my wife's account closed down and all the info transferred to me. Instead of just putting my name on her account, they built me a new account, moved the internet and landline phone onto that account, cancelled her line, and then left my and my mother's phone numbers on her account, which was tied originally to her phone that's now cancelled. Now I can't access the billing for either wireless number online, and can't set up automatic payment. I try to call the customer support line and can never find a human to explain the issue to. I tried to go to the AT&T store and they can't make anything work either because they can't seem to negotiate the back end. I have chatted with online help three separate times and every time they swear they're going to fix it, and then fail.
I am at the end of my rope, and I'm a very (Edited per community guidelines) off customer at this point. How do I get in touch with someone at AT&T that doesn't have their heads up their butts? This should be simple. I want my two phone lines with their associated data plans connected to my account so I can manage them. This should be the simplest request in the world.
Is there a place I can drive to, or a number I can call, where someone real exists who can fix this?