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Contributor

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3 Messages

Thu, Jul 10, 2014 7:03 PM

AT&T phone replacement, defective unit returned lost in mail.

 I sent my defective phone back three weeks ago. I mailed it out with the prepaid label AT&T sent, I kept the packing slip with the RMA# and tracking# and it shows they haven't received it yet. I've never had a problem before.  I've been with AT&T for over 10 years and I would hate to close my account because they want me to pay for a phone I did return.  Any information or help will be greatly apprecite it, thanks.

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ms_unicorn

Former Employee

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4.9K Messages

6 years ago

Hello, ameluz910!

 

Thanks for posting. We would be happy to check on your phone shipment status, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana

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