Att overcharged me, twice, and now I have a collection due, and it's affecting my credit
I tried to cancel my account in september of 2019. the company failed to remove my watch from the account and for some reason charged me an extra month. I have been to the ATT store 2x and was told I need to call. When I call, I don't have an account anymore, so I cant get past the auto router. I feel that ATT owes me $250+ and I have not been able to talk to anyone, nor get any help from them. Now I have a collection and a ding on my credit!!!!
I was a customer for over 15 years and I had to switch service because they could not provide adequate service to my area. How do I talk to someone to resolve this issue?