ATT not honoring 25% off on wireless bill for internet customer

I feel cheated by ATT. 

This isn't the experience we want for you, @gte470q! Let's see what we can do to turn this around for you!

Based on the information you have provided, let's meet in a Direct Message to further discuss your options. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). 

In the meantime, please be sure to have your login credentials ready.

We look forward to chatting with you soon!

Rachel, AT&T Community Specialist

Can AT&T contact me regarding this case? 

I have put my cell phone number in the chat. Nobody called me. 

Hi there @gte470q, we want to help make this right.

Please let us know if your wireless bill and internet bill are bundled together, as that is the requirement for receiving the 25% wireless discount that you've mentioned.

Once we know, we'll be able to look into this further.

Dylan, AT&T Community Specialist

I am not sure whether they are combined or not. I requested to combine them last September.  Could you please call me? 

Do you get one bill or two? Do you make one payment each month or two? It should be very easy to determine if you have a combined bill or not. Just look at one.

I believe that I always have two.  

Is there a capable or knowledgeable ATT customer representative able to resolve my case? 

Thanks for letting us know, @gte470q.

Based on the information you've provided, we'd like to continue this in a DM. Please check the blue message icon in the upper right-hand corner of the screen for our message.

In the meantime, like @sandblaster mentioned, you can check if your wireless and internet service are bundled or not by checking your bill, which you can do online with that page.

We'll be sending that message shortly, and look forward to hearing from you.

Dylan, AT&T Community Specialist