AT&T Next Trade-In Newgistics Issue
Hi, I upgraded a line on my account with a trade-in option. I received the phone on Dec. 8, 2017. I waited a few days to give it to my daughter because it was going to be a Christmas present. I then realized I should go ahead and give it to her so that I could get the phone back to ATT within the 14 days. I used the prepaid label and packaged the phone up and sent it back through USPS on Dec. 14, 2017. For some reason, the tracking information just updated today and showed that it was received by USPS. Later it said that the package had been turned over to the vendor and that no further updates to tracking would be made by USPS. I went to the Newgistics website and entered the USPS tracking number, and it gave the same update. I tried what I think is the Newgistics tracking number, and it was not found.
I am worried that the phone will not make it to AT&T by Dec. 22, 2017, which will be 14 days. Can anyone tell me what my recourse is if the tracking information remains a mystery? Also, does anyone know how long it usually takes for AT&T to get the phone once Newgistics has it? Or is Newgistics the company I am returning it to? Not sure how all of this works, but I used the label they provided, and I don't want to end up owing for the phone just because the return process is sketchy. Appreciate any help anyone could provide. Thanks!