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pdesani0739's profile



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Friday, October 6th, 2017 12:15 AM

ATT New Line Deposit Refund

Post Paid Account. 


I am trying to get some help with my refund issue since the customer care number seem to be either screwed up or ATT rep's dont want to help me. 


Issue : A few weeks ago, i have added two new lines and had to cancel them in a week. ATT charged me taxes and a deposit of $300 ($150/per line). Refund on my taxes were completed but the deposit was never returned to me. 


I have been calling ATT every day for the past 3 days and I can't do this anymore. Everytime , they say they are going to connect me to billing department and thats it... long waits, disconnects, and sometimes ending with a wierd message "your call cannot be completed at this time. Call again later". This happened 4 times in the past 2 hrs. This is just so frustrating. Each time i call ATT , i try to explain the rep the situation and they need the enitre details of the account - first name, last name, phone number ... only to say they will need this information to pass on to billing department. 


ATT doesnt seem to be employing any BILLING SUPPORT. This, to me , is a fraud.. by not supporting billing related issue and extremely poor customer support. I have 8 lines and will be seriously considering to switch to another provider. (I ll just say it... VERIZON). 



Community Support


210.7K Messages

5 years ago

Hello @pdesani0739,

Thank you so much for bringing this to our attention. I can definitely understand how important it is to make sure this get corrected. I will be more than happy to look into this for you!

To get started, I will need a bit more information. Please send a private message to @ATTCares with your full name, account number, the phone number associated with your AT&T account. Once I hear back I will be able to get started on finding a resolution.

I look forward to working with you. Take care and have a great day!

Denise, AT&T Community Specialist

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