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BadWolf79's profile

4 Messages

Thursday, March 7th, 2024 6:33 PM

ATT MANAGER WANTED ME TO WRITE A COLD CHECK

I transferred my phone service to ATT in August 2023. When I got off the phone I was to pay $184 for 3 lines and internet, one bill, paid on the 9th of every month. That was the whole point for switching...to have one bill. Since then I have spent over 34 hours on the phone because my internet is set for the same day every month but my phone literally has a different due date every single month. In February I needed to make a payment arrangement and the MANAGER/SUPERVISOR I spoke with told me that he could not set the payment day for the day I needed and said that "some" banks don't process the payment for a few days. He then suggested I give him by bank account information, he will process the payment so my phone doesn't get shut off and I can just hope that my bank doesn't process the payment. Basically, he wanted me to "write a cold check". I told him that is a crime, they even have a name for it "theft by deception" and even if I did have him process the payment there is no guarantee that my bank was one that would not process for a few days so I would get stuck with an overdraft charge if it went through. I sent a written complaint to The Office of the President of ATT and no response. WORST COMPANY EVER!! I am taking this to all social media platforms and gonna talk to a lawyer. Anyone else has issues similar to this let me know my email is [email scrubbed]

ACE - Expert

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14.4K Messages

4 months ago

Yeah, it was stupid of him to suggest that you write a bad check, but it's hardly worth complaining about. 

You cell phone due date might move a day because of the different lengths of a month, but it shouldn't be drastic unless you request it.

ACE - Expert

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32.5K Messages

4 months ago

This is a public forum so for everyone's privacy and protection no personal info (such as email) are allowed. Also the forum guidelines prohibit legal discussion as that is personal between you and AT&T. All that can really be mentioned on that front is be aware Terms of Service (ToS) include a mandatory arbitration clause.

However, if that store is an Authorized Retailer (3rd party) then file a BBB complaint on that location.

(Sorry the Doctor will not intervene)

(edited)

4 Messages

4 months ago

I transferred my phone service to ATT in August 2023. When I got off the phone I was to pay $184 for 3 lines and internet, one bill, paid on the 9th of every month. That was the whole point for switching...to have one bill. Since then I have spent over 34 hours on the phone because my internet is set for the same day every month but my phone literally has a different due date every single month. In February I needed to make a payment arrangement and the MANAGER/SUPERVISOR I spoke with told me that he could not set the payment day for the day I needed and said that "some" banks don't process the payment for a few days. He then suggested I give him by bank account information, he will process the payment so my phone doesn't get shut off and I can just hope that my bank doesn't process the payment. Basically, he wanted me to "write a cold check". I told him that is a crime, they even have a name for it "theft by deception" and even if I did have him process the payment there is no guarantee that my bank was one that would not process for a few days so I would get stuck with an overdraft charge if it went through. I sent a written complaint to The Office of the President of ATT and no response. WORST COMPANY EVER!! I am taking this to all social media platforms and gonna talk to a lawyer. Anyone else has issues similar to this let me know my email is [email scrubbed]

Note: This comment was created from a merged conversation originally titled MANAGER WANTED ME TO WRITE A COLD CHECK

Former Employee

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2.7K Messages

4 months ago

Talk to a lawyer. 🙄

Community Support

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232.9K Messages

4 months ago

Hi @BadWolf79,

 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs.   This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.

 

Please reach out to you here, if you're in need of further assistance. 

 

Thank you for visiting AT&T Community Forums.

Andrew, AT&T Community Specialist.

 

4 Messages

4 months ago

AS A PROFESSIONAL REPRESENTING ATT NONE OF THE EMPLOYEES SHOULD EVEN CONSIDER OR SUGGEST WRITING A BAD CHECK. SO YES IT IS WORTH COMPLAINING ABOUT. 

FYI that is my story in a nutshell. If my bill was supposed to be set for the 9th of every month then why are they setting the day as 21st, 25th, 27th etc. I am not an (Edited per community guidelines) and know that the day can very from month to month but a couple weeks difference-no. Like I said I have spent over 34 hours on the phone with them trying to get this corrected and every single person says the same thing "its fixed, there won't be an issue next month". I should not have to check my app daily to find out if my payment will be due, it should be the 9th of every month. 

I did not say I was pursuing legal action at this point, I am currently trying to find others that are going through or have gone through a similar situation as I have. I have already found several people just speaking with friends/co workers so I am looking for more. If it does not apply to you MOVE ON and ignore my post!!

(edited)

ACE - Expert

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32.5K Messages

4 months ago

@BadWolf79 

You cannot look for more people affected in the forum. This is because personal details, including your email, are not allowed. Discussing the situation and looking for guidance is fine. But you cannot put together a group to seek professional assistance or the like.

ACE - Expert

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14.4K Messages

4 months ago

AS A PROFESSIONAL REPRESENTING ATT NONE OF THE EMPLOYEES SHOULD EVEN CONSIDER OR SUGGEST WRITING A BAD CHECK. SO YES IT IS WORTH COMPLAINING ABOUT. 

You're correct, no one should consider writing a bad check. However, you didn't write a bad check! Absolutely nothing happened based on his bad advice, so why obsess about it? Complaining about it won't change anything.

Your bill is due 21 days after the billing date. What is the bill cycle date at the top of the bill?

ACE - Sage

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118.3K Messages

4 months ago

Unless your cell phone service is prepaid, the date should be exactly the same every month.

In order to have one bill you have to have your AT&T internet and your AT&T wireless account combined into one account.

We do not typically recommend combined billing because it causes more problems than it solves.

Also your cell phone bill has to be on autopay and paperless anyway to get the $10 per phone line discount

  I believe internet service also has an autopay & paperless discount

   

If you need your wireless bill payment to always be on the 9th, you may have to change your billing cycle. Please do that before combining bills with your internet service

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