AT&T makes it impossible to pay a bill in advance online - then charges late fee!
Several times I have logged in in advance of when I know the due date will be - my “latest bill” showing is last month’s and the current billing statement does not show. Nevertheless, if I try to pay the amount that I know will be due, the website allows you to put in a amount to pay in the “amount to pay” field, but there is no “submit” button. I am in the software industry, and have worked to design websites, so if there is a “submit” button, I would find it. Bad programming? QA testing slip up? Incompatible browser? Sorry, a company the size of AT&T will these issues is inexcusable. Moreover, the payment webpage will claim that there is a “zero” balance on the account. In the past I have assumed the billing statement for the current month is not ready, only to log in a few days later to find that AT&T indicates my account is “past due” and a $35 late fee is charged! The website “how to pay” section indicates you can pay via your mobile phone by pressing *729 - when you do this, the system also won’t allow advance payment. Somewhere in the AT&T Q&As it indicates AT&T allows customers to pay months in advance “it will show as a credit”. Given my experience, this seems unlikely - AT&T doesn’t want to provide a credit & makes the bill paying timing so elusive that if you miss by a day (as a result of not being able to pay early) AT&T then feels perfectly justified in charging $35 on top of your bill. Unethical business practice. It seems they will accept autopay as the only option, if you want to pay early and avoid a late fee, good luck - you will have “0” balance one day, and the next thing you know is a “late fee”. I have gone to the AT&T store to complain about this, the attendant has sheepishly waived the late fee “in good faith”. But this is a scam to make more money by AT&T because it happens continually. Today is May 22 - I know my payment is due on the 27th, currently my account has “zero” balance due - I cannot make a payment via *729 or the payment website. Come on AT&T, do I really have to post here to disclosure your earning another $35 bucks?