AT&T lost retuned phone and charged me
I sent unused iPhone back with a return USPS label AT&T provided. The tracking number tells it was picked by the third party carrier: Newgistics and after that there was no status updated. It is lost. AT&T told I had to pay until they got the phone returned and I see a charge of $650 on my bill. This is not acceptable.
Every time I spoke with the customer care / Loyalty group, they understood the situation and told me to call me back in three hours, next week,,, they specified the time and date but no one, NO ONE called me back !!! Some other agents promised the bill would be fixed by 7/31 and another agent said by 8/5 but after these three months and hours of phone calls, the situation has never been changed. No one from AT&T has attempted to solve the issue seriously and wasted my time and their time as well.