
New Member
•
6 Messages
AT&T KEEPS CHARGING ME $100s FOR WHATSAPP CALLS
This is the fourth time that I have received a notification that my AT&T account is being billed over 100 dollars for making international calls. This is outrageous for two reasons.
I don't make international calls.
I have international calls barring on in case AT&T ever thought I was trying to make an international call.
Annoyingly I suspect it is due to Whatsapp calling. for some reason, AT&T is registering these calls as international calls. EVEN THOUGH they USE data and not AT&T cell towers.
Whatsapp says:
"Voice Calling lets you call your contacts using WhatsApp for free, even if they’re in another country. Voice calling uses your phone’s Internet connection rather than your cellular plan’s voice minutes. Data charges may apply."
I see that many other uses have had a similar issue:
AT&T can you sort this out and stop ripping me off?!
formerlyknownas
ACE - Sage
•
110.7K Messages
3 years ago
8
0
CharlieBR13
New Member
•
1 Message
3 years ago
This just happened to my mom this month (2/23/2021) on AT&T while using Whatsapp on an iPhone 6 at my house connected to our very strong and fast WiFi. It was a call to one specific number in Brazil. She frequently calls Europe and those have never been charged. Did a wide search on the web and very little info on it and NOTHING on the Whatsapp site that explains how their app switches like this. Very shady....
0
formerlyknownas
ACE - Sage
•
110.7K Messages
3 years ago
This is a common complaint.
WhatsApp requires both users be on the app, and using data. If you call someone and they aren't using the app, the call goes over cell network
0
0
ElliasandBrighton
New Member
•
6 Messages
3 years ago
Lizdance you are confused.
To make a WhatsApp call in the first place, both parties are required to be on WhatsApp.
It's app to app. Not app to phone #.
0
0
JerryAdkins
New Member
•
2 Messages
2 years ago
I also don't want to lose any more fees and need an explanation and modification. AT&T
0
0
formerlyknownas
ACE - Sage
•
110.7K Messages
2 years ago
@JerryAdkins
Read:
https://myline.com/whatsapp-international-calling/
0
0
Obstructive
New Member
•
159 Messages
2 years ago
If your call only went over data, it would be impossible for AT&T to even know you contacted a foreign country. If AT&T knows about it, then you used their cell network.
0
Elsustoesmio
New Member
•
2 Messages
2 years ago
I just got a whopper of a bill and was told by the very helpful and patient ATT rep that it was due to using whatsapp because "they started charging for calls". ?!?! Where can i get good, clear guidance on how to avoid these chages? HALP!
0
0
formerlyknownas
ACE - Sage
•
110.7K Messages
2 years ago
Read the thread! ⤴️
The rep is incorrect. AT&T does not charge you for calls that are made over data. What happens is either you or the person you are calling has poor data connection or loses data service. Then calls revert to cellular. That's when charges occur.
Remove your sim card, and make your phone call over home Wi-Fi, problem-solve
0
0
Elsustoesmio
New Member
•
2 Messages
2 years ago
Ok, so the only way to not incur charges is to remove the SIM? (i ask because i typically only call over home wifi). Thank you!
0
0