ATT IS THE WORST COMPANY EVER CANCELING AS SOON AS POSSIBLE.....
Att is probably one of the best company's when it comes to service cant take that from them but they lack customer service to the point where to cancel my lines which i have had for 15 years cost me 2500 and its 100% worth it they never and i mean NEVER "work" with you they never seem to put any notes in your account that would affect them in a negative way to help the customers, they disconnected my lines even though we arranged a payment date and when i called and spoke to an insulant customer rep and a arrogant manager they said there's no records of that.......well how convenient for them and forced me to pay a bill when i did not have the money because i have a 92 year old grandma that needs a phone 24/7 just in case of an emergency, then a month later my bill comes and they charged me a reactivation fee of 40.00 dollars i called an explained the situation and how its not my fault they deactivated my service even though we agreed to a payment date but of course no records where ever recorded and the manager said theres nothing he can do......can you believe that a multimillion dollar company cant do anything.
That just put me in a position where i lost all respect and believe in att i believed they were the best company for years but they lost a very important aspect of the customer service world "the customer is always right".
I would rate them a 1 out of 10 and the only reason they get 1 is because you cant take that the service is pretty good but other then that ATT SUCKS THEYRE CUSTOMER SERVICE IS THE WORST OUT OF EVERY SINGLE WIRELESS COMPANY AND LETS BE HONEST FOR THE MONEY I RATHER GO TO VERIZON WHICH I WILL BE GOING TO.
I WOULD RECOMMEND NOBODY TO ATT.