AT&T is a SCAM - Credit for New Customers and the trade in is a SCAMMMMMMMMMMM
I joined AT&T as a new customer back in August 2020 because I was told that I would receive a $1,000 credit for being a new customer and trading in my old iPhone XS Max in perfect condition. To receive the credit I needed to send in my old device using their prepaid shipping label, but when it arrived half the barcode was missing so customer service sent me a new one via email on 08/17/2020. My old phone was delivered on 8/31/2020 using the new shipping label they provided. I was told it would take up to 2 billing cycles to receive the credit. It has been over 3 months so I decided to contact customer service today, well after a lot of investigating, the rep told me that the label they sent me had the wrong delivery address on it so they didn't have my phone. Then I was transferred to a manager and was sent the following message: "Vagner: I am the manager in charge, in this case we won't be able to apply the promotion due that the device has been returned to the wrong place".
This is absolutely outrageous and they are unwilling to try to track down my old phone, compensate me at all for losing it, or honor the credit. At this point, I know that they are and never will be a customer-first company nor are they capable of honoring their offers. They lie to get your business - they are a scam! I plan on contacting an attorney and have saved all chats, emails, and shipping labels that they provided. I would caution all to avoid any service with them!