AT&T in store salesman scammed me
I was looking to change carriers from T-mobile and found the best deal from a salesman at the AT&T store on Harvard blvd in Irvine, his name is Cyrus. Cyrus told my wife and I that we could switch to AT&T and get a free LG8 for each new line we activated for $160 per month plus tax. This was the best deal we could find so we went for it. Cyrus told us our first bill would be high and to call him to correct it. Our first bill came and it was very high and he was able to correct it. Then month after month our bill kept staying high and Cyrus corrected it until this month, Cyrus no longer works at his former store, won't return my e-mails and won't return my phone calls. I tried calling AT&T customer support but all they were able to offer was that I should have carefully read the contract I was signing which would have avoided this situation because I would have been able to see that Cyrus was lying to my wife and I. Our bill is nearly $100 more than what Cyrus had promised us and AT&T claims no responsibility for this. Apparently AT&T believes it is acceptable for their salespeople to tell bold faced lies to potential customers to get them to sign up for service. Instead of claiming any responsibility for the deceptive practice of their sales force they place the blame squarely on the shoulders of the customer for being foolish enough to believe what their sales people say and not thoroughly reading through the contract. Lesson learned. I will never do business with AT&T again and I will be informing as many people as I can about their deceitful practices.