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kcbrown81's profile

Tutor

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3 Messages

Sun, Aug 4, 2019 8:42 PM

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AT&T in store salesman scammed me

I was looking to change carriers from T-mobile and found the best deal from a salesman at the AT&T store on Harvard blvd in Irvine, his name is Cyrus.  Cyrus told my wife and I that we could switch to AT&T and get a free LG8 for each new line we activated for $160 per month plus tax.  This was the best deal we could find so we went for it.  Cyrus told us our first bill would be high and to call him to correct it.  Our first bill came and it was very high and he was able to correct it.  Then month after month our bill kept staying high and Cyrus corrected it until this month, Cyrus no longer works at his former store, won't return my e-mails and won't return my phone calls.  I tried calling AT&T customer support but all they were able to offer was that I should have carefully read the contract I was signing which would have avoided this situation because I would have been able to see that Cyrus was lying to my wife and I.  Our bill is nearly $100 more than what Cyrus had promised us and AT&T claims no responsibility for this.  Apparently AT&T believes it is acceptable for their salespeople to tell bold faced lies to potential customers to get them to sign up for service.  Instead of claiming any responsibility for the deceptive practice of their sales force they place the blame squarely on the shoulders of the customer for being foolish enough to believe what their sales people say and not thoroughly reading through the contract.  Lesson learned.  I will never do business with AT&T again and I will be informing as many people as I can about their deceitful practices.   

Tutor

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6 Messages

3年前

Right there with you.  Read my post from today which obviously will go unanswered.  I am filing a fraud claim with FCC tomorrow if they don’t rectify the situation.

New Member

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1 Message

2年前

very True.   they Scammed me big time.  they took my new four phones and promised me four new 11 pros.    I fell for it.   I am NOT letting them take my hard working money...

New Member

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1 Message

1年前

Cherokeewebb67 

I was told by the sales rep if I signed with AT&T I would receive a $200 gift card for each phone I turned in , which was 7.  Never received gift cards, phones were never turned into AT&T even though all phones were ported out   I am now in collections from Verizon because the cards was supposed to be used to pay off my Verizon phones.   I have been promised by retention and loyalty dept they would take of it.  So far no response. 

New Member

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1 Message

1年前

This has happened to me as well recently through a “incentive” through Target and AT&T.  My bill is incredibly higher than was quoted - even after I received voicemails and emails from “the office of the president” confirming what I was quoted.  I  am looking into starting a (Edited per community guidelines) (Edited per community guidelines) and get these fraudulent practices to be changed, and be reimbursed for the money we have been scammed.  We should all join in on a (Edited per community guidelines).

(edited)

ACE - Sage

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98.5K Messages

1年前

This is a two-year-old thread. Did any of you read the promotions and read At&t's online information on pricing?

First bills are always high oh, they include more than one month service, activation fees on all lines, they do not yet include the auto-pay and paperless billing discount of $10 per line. They will not include that discount until you sign up for both. Your first bill also does not yet include any credits on promotional phone deals that you took part in. Currently it is a trade-in deal and your trade-in is not complete until you have sent in your old phone. The typical turnaround time is 3 months from the date of purchase, but can be 3 months from the date your trade-in is received.

All of this information, as well as a plan estimator tool is available at att.com for public use. If you use the plan estimator and still are not getting the correct numbers, then call AT&T.

New Member

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3 Messages

1年前

All of them lie.  You can no longer trust anything any of these sales people say.  Join me and write your representatives asking for consumer protections against companies like AT&T.  It will only get worse.  

New Member

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2 Messages

9分前

I was scammed by this exact same person.  he told me the same thing

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